Our Commitment to Quality
At ammamma.shop, we take pride in delivering the highest quality homemade products. Every item
is prepared with care, using fresh ingredients and traditional methods. However, we understand
that issues may occasionally arise, and we're committed to resolving them promptly.
Return Policy
Due to the nature of our food products, we have specific return conditions:
- Quality Issues: If you receive a product that is damaged, spoiled, or
does not meet quality standards, please contact us immediately via WhatsApp at +91 8686981272
with photos of the product.
- Wrong Product: If you receive an incorrect item, we will arrange for a
replacement or refund at no additional cost to you.
- Sealed Products: For hygiene reasons, we cannot accept returns of products
that have been opened or used.
- Timeframe: All return requests must be made within 24 hours of delivery.
Refund Policy
Refunds are processed in the following situations:
- Products received in damaged or spoiled condition
- Delivery of incorrect products
- Non-delivery of products after confirmed order
- Any manufacturing defect or quality issue verified by our team
Refunds will be processed through the original payment method within 5-7 business days after
approval of the return request.
Non-Refundable Situations
Please note that we cannot offer refunds in the following cases:
- Change of mind after delivery
- Products that have been opened, partially consumed, or used
- Issues arising from improper storage by the customer
- Taste preferences (as taste is subjective)
- Return requests made after 24 hours of delivery
How to Initiate a Return
To initiate a return or refund request:
- Contact us on WhatsApp at +91 8686981272 within 24 hours of delivery
- Provide your order details and explain the issue
- Share clear photos of the product showing the problem
- Our team will review your request and respond within 24 hours
- If approved, we will guide you through the return and refund process
Replacement Options
In most cases of quality issues or incorrect products, we prefer to offer a replacement rather
than a refund. This ensures you still get to enjoy our products at their best. However, if you
prefer a refund, we will honor that request.
Contact Us
We value your feedback and are always here to help. For any questions about returns or refunds,
please reach out to us via WhatsApp at +91 8686981272. Our team is available to assist you and
ensure your complete satisfaction.
